Typical Roofing Contractor Pipeline
This is the normal homeowner-to-roofer path we need to understand before we decide what Restorize should automate, integrate, or leave manual.
Typical Roofing Contractor Flowchart
Homeowner discovery, intake, CRM ownership, field inspection, proposal, contract, production, closeout, review, and the insurance branch.
START
01Homeowner
Finds a roofer through search, reviews, ads, social proof, referral, or storm response.
- Owner:
- Decision maker
- Tools:
- Google, social, website, phone
DEMAND SOURCE
02Google discovery
Google Business Profile, Map Pack, organic SEO, service-area pages, and Google Ads capture high-intent searches.
- Owner:
- Lead Marketer
- Tools:
- GBP, SEO, Google Ads, call tracking
DEMAND SOURCE
03Media and proof
Peak Growth turns reviews, job photos, homeowner questions, and local proof into social and content demand.
- Owner:
- Media Director
- Tools:
- Facebook, Instagram, Pinterest, Nextdoor
DEMAND SOURCE
04Campaigns and referrals
Storm campaigns, email, Facebook campaigns, referral asks, yard signs, reviews, and local outreach.
- Owner:
- Lead Marketer
- Tools:
- Email, paid social, review engine
LEAD ORGANIZER
05Lead Marketer
Tracks source, campaign, service area, lead quality, cost per lead, and booked inspection rate.
- Owner:
- Marketing operations
- Tools:
- Attribution, spreadsheet, CRM source fields
HOMEOWNER ACTION
06Website entry
Homeowner lands on the website, chooses instant estimate, intake form, or phone call.
- Owner:
- Website / conversion owner
- Tools:
- Website, forms, phone, RoofRecon360
CRM RECORD
07Intake + qualification
Address, contact info, roof concern, urgency, insurance status, service area fit, source, and next action.
- Owner:
- CRM Manager
- Docs:
- Lead record, call notes, intake form
CUSTOMER OWNER
08CRM Manager
Owns follow-up, reminders, homeowner questions, scheduling, proposal follow-up, closeout, reviews, and aftercare.
- Owner:
- Customer Relations Manager
- Tools:
- CRM, SMS, email, calendar
HUMAN FIELD WORK
09Field inspection
A human estimator inspects roof condition, access, pitch, decking clues, ventilation, damage, and constraints.
- Owner:
- Estimator / inspector
- Tools:
- Camera, checklist, measurement tool
- Docs:
- Inspection notes, photos
SCOPE INPUT
10Measurement + evidence
Measurements, dimensions, photos, notes, damage evidence, roof facets, waste factor, and estimator corrections.
- Owner:
- Estimator
- Tools:
- Aerial measure, manual measure, photo app
- Docs:
- Measurement report, photo log
INTERNAL PRICING
11Estimate engine
Turns dimensions and scope into materials, labor, waste, margin, supplier assumptions, and material draw.
- Owner:
- Estimator / production
- Docs:
- Internal estimate worksheet
HOMEOWNER PACKET
12Bid + proposal
Homeowner sees scope, materials, exclusions, timeline, payment terms, options, warranty summary, and next step.
- Owner:
- CRM Manager / estimator
- Docs:
- Proposal, bid, estimate PDF
IF STORM / CLAIM
13Insurance branch
Claim number, carrier scope, adjuster notes, photos, supplement package, approvals, and compliance language.
- Owner:
- Insurance/supplement owner
- Docs:
- Carrier estimate, supplement, approvals
SALES TO PRODUCTION
14Contract signed
Signed contract moves the job from sales follow-up into production readiness.
- Owner:
- CRM Manager
- Tools:
- DocuSign or e-sign
- Docs:
- Contract packet, notices, warranty terms
MONEY TRAIL
15Accounting record
Customer, job, deposit, invoice, payment status, receipt, financing, and QuickBooks sync rules.
- Owner:
- Accounting / office
- Tools:
- QuickBooks, payment processor
- Docs:
- Invoice, receipt, payment record
BUILD READY
16Production Manager
Orders material, sets delivery or pickup, prepares crew packet, confirms schedule, handles production handoff.
- Owner:
- Production Manager
- Tools:
- Supplier portal, calendar, work order
- Docs:
- Material order, work order
ABC / SUPPLIER
17Supplier + materials
Material draw turns into supplier order, color selection, delivery window, pickup details, and change handling.
- Owner:
- Production Manager
- Docs:
- PO, delivery ticket, color confirmation
INSTALLATION
18Roofing crew
Dedicated crews now; future qualified crew marketplace later. Crew gets packet, schedule, scope, photos, and QC rules.
- Owner:
- Crew lead
- Docs:
- Crew packet, safety notes, scope
CUSTOMER LOOP
19Closeout + aftercare
Final invoice, completion photos, paid receipt, warranty, review request, referral ask, and future storm follow-up.
- Owner:
- CRM Manager
- Tools:
- CRM, QuickBooks, review tool
- Docs:
- Closeout packet, warranty, receipt
Stage notes
Discovery
01Lead Marketer, Google foundation, and media amplification.
Leads can come from Google Business Profile, SEO, Google Ads, Facebook, email, storm campaigns, referrals, reviews, social, or local campaigns. A Lead Marketer role owns the lead-source mix and coordinates with the Peak Growth Media Director.
Website intake and qualification
02RoofRecon360 or an intake form creates the CRM record.
The homeowner enters through the website, either by using the RoofRecon360 instant roof estimator or by submitting a regular intake form. Intake and qualification belong together: address, contact info, roof concern, source, urgency, service area, and project fit all become one CRM record.
CRM Manager
03The customer relationship owner from lead to closeout.
A Customer Relations Manager handles the lead after it enters the CRM: follow-up, questions, scheduling, reminders, proposal follow-up, contract status, closeout, review request, and aftercare.
Inspection, measurement, estimate, bid, and proposal
04Human field work feeds the automated proposal system.
The CRM Manager schedules a human roof inspection. The field person visually inspects and measures the roof, captures photos and notes, and sends that information back into the system so the automated estimate, bid, material draw, and proposal can be produced and presented in person or by email.
Contract and production trigger
05Signed paperwork moves the job out of sales.
Once the homeowner signs the contract, the job leaves the sales/CRM lane and enters production. This is the point where the estimate dimensions, scope, material draw, and job packet need to be reliable enough to build from.
Production Manager
06Materials, supplier, schedule, and crew readiness.
The Production Manager orders materials from ABC Supply or the selected supplier, sets delivery or crew pickup, confirms the production schedule, and prepares the crew work order.
Roofing crews
07Dedicated contractors now; crew marketplace later.
For now, work can go to a dedicated team of roofing contractors. The larger platform idea is to let qualified roofing crews sign up for available work, receive clear job packets, and complete the installation under defined quality controls.
Production and quality control
08The roof gets installed and documented.
The crew tears off, installs, handles hidden damage or change orders, captures job photos, and completes the roof. Production management or field QC verifies completion before closeout.
Closeout and aftercare
09CRM Manager closes the customer loop.
The CRM Manager handles final communication, invoice/payment status, warranty information, closeout packet, Google review request, referral ask, maintenance reminders, and future storm follow-up.